• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Color LaserJet Pro M452dn
Microsoft Windows 11

HP Color Laser Jet Pro M452dn (Product # CF389A). Purchased in February, 2017. Total pages printed equals 22,134. Each page prints with the same black vertical lines. Please refer to attached.  Can you tell me what the problem is and what solutions are available? Thank you.

 

HP CLJ Pro M452dnHP CLJ Pro M452dn

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That type of defect is usually caused by a failed black cartridge. Your first step is to try a different black cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

4 REPLIES 4
HP Recommended

That type of defect is usually caused by a failed black cartridge. Your first step is to try a different black cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Your solution worked; no more black lines. You have saved me buying a new printer. Thank you very much!!! I replaced the existing black toner cartridge (not HP) with a new HP black toner cartridge (part# CF410A).

With my initial post/question, I attached a printout from the HP M452dn printer. If you look closely at the right hand side you can see magenta stripes similar to the black vertical stripes. Therefore, I assume replacing the magenta toner cartridge would resolve that issue. Do you agree? 

HP Recommended

Yes replacing the magenta should get rid of the line. If you remove the magenta cartridge and look at the blue/green drum on the bottom you will likely see excess toner on the drum that corresponds to the defect.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Replacing the magenta worked. Thank you very much again!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.