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‎11-10-2022 11:49 PM

HP Recommended
Product: HP Color Laser MFP 179fnw

HP Color Laser MFP 179FNW printer say Scan unit Open or Exit Jam. How to fix

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2022 06:28 AM

HP Recommended

Hi @Donki,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP printer wherein you get a message "Scan unit Open or Exit Jam".


Please follow the steps below to perform a power reset:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.


You may also refer to the steps in this link.

 

Let me know if this works and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-15-2022 06:28 AM

HP Recommended

Hi @Donki,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP printer wherein you get a message "Scan unit Open or Exit Jam".


Please follow the steps below to perform a power reset:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.


You may also refer to the steps in this link.

 

Let me know if this works and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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