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‎11-22-2020 03:56 PM - edited ‎11-22-2020 03:59 PM

HP Recommended
Product: MacBook Pro Mid-2015
Operating System: macOS 10.15 Catalina
I ran a security related software/firmware update on my MFP M281cdw printer and HP --> "bricked" <-- my printer. I now get a "Supply Memory Error on Toner" message and the printer is DOA. The only "suggestion" is to buy HP toner cartridges at the confiscatory price of about $350 for a set of 4. I will back over this printer with my truck and buy a new Canon printer before I'll ever spend that much for toner. 
 
This business practice is unconscionable, reprehensible, displays poor business ethics and judgement and is just downright evil to NOT allow 3rd party cartridges to be used.  
 
I would like to back out the update so that I can print again. is there an path to resolution?  If not, you've lost a life-long customer. 
PT
 
 
 
Category:
3 people had the same question
2 REPLIES 2

‎11-23-2020 11:11 PM

HP Recommended

The latest firmware of your printer blocks any 3rd party supplies. You only have 2 options : 

1. Buy original HP toners 

2. Search the web or this forum how to downgrade your printers firmware to July 2020 version. 

This forum now is full if this issue. HP now does this. 

Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)

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‎12-01-2020 09:50 AM

HP Recommended

@Phil1117, Welcome to the HP Support Community!

 

We will have to downgrade the printer firmware to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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