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‎02-09-2023 11:16 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The printer will not fully boot up.  It stays stuck on Initializing and an incrementing number.  I have tried unplugging and draining the power with the power button and it continues to get stuck on the same initializing screen.

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2 people had the same question
1 REPLY 1

‎02-10-2023 05:28 PM

HP Recommended

I would try updating the firmware from the preboot menu. Go to support.hp.com and search for your printer and there will be a firmware file and a readme that gives instructions on how to update the firmware from the preboot menu. If that does not resolve the issue post back for other suggestions.

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