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‎11-20-2022 11:33 AM

HP Recommended
Product: HP Color LaserJet Pro M254dw
Operating System: Microsoft Windows 10 (64-bit)
My HP Color LaserJet Pro M245dw was used in Hong Kong and now moved to UK. I  just ordered full set of 203X toner and installed. However, an incompatible message appeared. What should I do to solve the problem?
 
Thanks for the help!


Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2022 12:57 PM

HP Recommended

Hello @LeoW30,
Welcome to the HP Support Community!

 

What exactly is the error message?

Please read HP Anti-Counterfeit and Fraud (ACF) Program  and check the toner cartridge.

 

Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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6 REPLIES 6

‎11-20-2022 12:57 PM

HP Recommended

Hello @LeoW30,
Welcome to the HP Support Community!

 

What exactly is the error message?

Please read HP Anti-Counterfeit and Fraud (ACF) Program  and check the toner cartridge.

 

Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎11-20-2022 02:22 PM

HP Recommended

Hi  @Andr-1611

 

I have verified that the tonr cartiges are Original HP Product.  

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‎11-20-2022 02:28 PM

HP Recommended

Ther error code is 10.4310 - Cartridge region is incorrect for printer.

Was this reply helpful? Yes No

‎11-22-2022 02:05 PM

HP Recommended

Hi, the printer must be regionalized, please read here HP Printer purchased in a different country? .

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎11-23-2022 05:33 AM

HP Recommended

Hi Andr-1611

 

Thank you for your sharing, I have contact HP Support and the issue was fixed.

 

Regards

Leo

1 person found this reply helpful
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‎11-23-2022 05:40 AM

HP Recommended

Hi Leo

 

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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