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‎02-02-2025 04:44 PM

HP Recommended
Product: HP Color LaserJet Pro M254dw

My HP Color LaserJet Pro M254dw is refusing to print. It will activate and make a bit of noise like it is trying to feed but ultimately fails. The touch screen is giving me a message stating "Load paper, HP recommends ColorLok paper for best printing results" I have checked that my settings are all set to Letter size and Plain paper. The tray is also physically set to 8.5" and 11". I cannot find any evidence of a paper jam, and have updated the firmware. The only other solutions I have found so far involve a "factory reset" which I cannot find information on how to carry out. Any help you could provide would be greatly appreciated.

 

 
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1 REPLY 1

‎02-02-2025 04:50 PM

HP Recommended

if it sounds like it is trying to pickup paper but does not, then likely the pickup roller is either dirty or worn out. You can clean it with a water dampened lint free cloth. Remove the paper tray to see the roller. Usually good videos on Youtube on cleaning or replacing rollers.

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