HP Color LaserJet Pro MFP M277c6 Scanner issue

[Ted110]

HP Color LaserJet Pro MFP M277c6 says "document loaded" while no document is on ADF

[Echo_Lake]

@Ted110

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• How is the printer connected to the PC?
• Are you using an Ethernet cable or wireless? 
• Are you able to print from your PC?

To know how to setup 'scan to email' feature on the printer, refer to the instructions provided in this document.

Note: You may also watch this video for a better understanding.

• Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
• Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...” or "Use", and then select the name of your printer (By default “Airprint” would be selected)
• Now try using the HP Easy scan. Check http://hp.care/2ffHTph for details.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.