HP Color LaserJet Pro MFP M283fdw will not print Black

[cnw139]

Started trying to fix the colour printing that was aligned.  I've updated calibrations, restored to factory resets and performed hard resets including removing the cartridges.  What do I do now?

[A_Gayathri]

Hi @cnw139,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you’ve already tried several troubleshooting steps. Here’s a more targeted approach to address the issue of your HP Color LaserJet Pro MFP M283fdw not printing black:
 

Check the Black Toner Cartridge:

• Ensure the black toner cartridge is properly installed.
• Remove the cartridge and gently shake it side to side to redistribute the toner.
• Check for any signs of damage or leaks. If the cartridge is old or depleted, consider replacing it with a new one.

Clean the Printer:

• Open the toner access door and remove the toner cartridges.
• Look for any toner buildup or debris inside the printer.
• Use a soft, lint-free cloth to clean any toner residue or dust from the inside.

Inspect the Drum Unit:

• If your printer has a separate drum unit, remove and check it for any damage or toner buildup.
• Clean the drum carefully using a dry, soft cloth.

Run Printer Diagnostics:

• Access the printer's control panel and navigate to the diagnostic tools or maintenance section.
• Run any available tests or cleaning cycles to ensure the printer is functioning correctly.

Update or Reinstall Printer Drivers:

• Make sure you have the latest drivers installed for your printer. You can download them from the HP website.
• Sometimes, reinstalling the drivers can resolve printing issues.

Check Printer Settings:

• Verify that the printer settings are configured correctly. Ensure that the printer is set to print in color and black and white if needed.

Firmware Update:  Update the firmware on an HP printer

• Check if there is a firmware update available for your printer. Updating the firmware can resolve various printer issues.

Refer to this document: HP Color LaserJet Pro MFP M283fdw User manual

I hope this helps. 

Take care and have a good day.

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