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HP Connected, Instant Ink disable

HP Recommended
HP Envy 5000

I am unable to print because my instant ink web service  setting is disable. I have disable and enable the web service so many times and reset my wi-fi some many time.  how to i enable instant ink so i can use my printer? 

 

lojohnson05_1-1602814582728.png

 

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i have this very same issue, but on an Envy photo7830

weeks since ive been able to print. ive spent hours with whatsapp person and still nothing. printer is 14 months old, so out of warranty. bloody joke. not sure i will ever buy a HP anything again.

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Trekker9,@lojohnson05

 

I'd like to help!

 

We can perform a factory defaults on the printer and reconnect the printer.

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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