HP DESKJET 2630 WONT PRINT BLACK

[STONEYMANCOL]

THE BLACK INK CARTRIDGE NEEDED CHANGING BUT UPON INSERTING A BRAND NEW HP CARTRIDGE IT STILL WON'T PRINT ANYTHING IN BLACK, ANY IDEAS, I HAVE TAKEN IT OUR AND PUT IT BACK IN SWITVC=CHED ON AND OFF BUT STILL NOTHING

[Jay_G24]

Hi @STONEYMANCOL,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:   https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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