HP DJ 3835 error code 0XB97F60E0

[Paul5838]

My HP DJ 3835 has this error code 0XB97F60E0. Anyone can help? Printer just out of warranty

[Rainbow23]

Hi @Paul5838,

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

I see that you are getting 0x error on your HP DeskJet Ink Advantage 3835 All-In-One Printer.

Please follow the steps listed below to reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

You may also check this document link: https://support.hp.com/ca-en/document/ish_2041225-1838901-16  

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Paul5838]

Dear Rainbow23,

Thanks for reply.

I have tried this method before but the error still re-appears after another print job is done.

Paul5838

[Rainbow23]

Hi @Paul5838,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!