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‎10-03-2022 02:16 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

Good afternoon!

 

I'm trying to help an elderly acquaintance with her DJ2600 series printer.  It will accept print jobs - including its own test page - and feed paper as expected.  Every page it prints, however, is totally blank.

 

I was just at her house this afternoon and tried the following steps, some of which I learned about reading other posts here about this issue:

 

  • Cleaning contact surfaces in the printer and on the cartridges;
  • Running single-cartridge mode;
  • Swapping cartridges for new, unused ones;
  • Deleting and re-adding the printer via her Mac's settings app;
  • Checking for updates to firmware or drivers.

No luck so far.  I'll be seeing her again in a couple of weeks and hope to have a solution I can implement while I'm there.  Thanks for your time!

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