HP DeskJet 2622 Couldn’t Detect Ink Cartridge

[HuccoDavid]

The printer couldn’t detect ink cartridge after change to new ink cartridge. Please advise.

[A4Apollo]

Hi! @HuccoDavid, 

Are you using HP genuine ink cartridges?

Update the printer firmware to the latest version and check if it helps. 

Update the printer firmware using this link. Click Here

Make sure the ink cartridges are correctly installed

When the ink cartridges are not correctly installed, the printer might display an error. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

Clean the ink cartridge contacts

Try few steps recommended below.

Restart the printer

Restarting the printer can sometimes resolve an ink cartridge error.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Refer this article to further troubleshoot ink cartridge issues with the printer. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for service options. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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