HP DeskJet 2700 Region Change

[eternityrus]

Hello! Have HP DeskJet 2742e, I recently moved from USA to Russia, HP 65 Cartridges not available, and other not working, need help to change regional settings. I am using Mac and have HP Smart software

[Sneha_01]

Hi @eternityrus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[eternityrus]

Hey @Rachel571 

Thanks for quick response! What steps do I need to make? Also is it possible to do this wirelessly, cause I don't have a cable handy, but can get one quickly, if necessary. 

[Sneha_01]

Hi @eternityrus,

Thank you for reaching out, It is suggested to use a USB cable. The wifi will not work for the reset.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

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I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[eternityrus]

Good morning!
@Rachel571 I tried to follow steps you outlined, but nothing happening, with or without cable

 I tried to click everywhere with holding cmd + space buttons, and even tried different combinations 

Also I didn't find window explicitly says "Supported Cartridges"
Anything else I can do?

[Sneha_01]

Hi @eternityrus,

Please do not  worry I will share the steps again.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)
2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.
3.) Clicking ink levels in HP Smart
Hold down the Cmd + Space  in MAC and then right-click on the empty area to the right of the ink levels.
 

Please make sure you right click  on the area.

The Set New Regions window opens.

 I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[eternityrus]

@Rachel571

I was able to access regional setting on windows laptop, sent you message