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‎07-21-2023 09:24 AM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

Ever since we got a new wifi router/modem I can not print. I have spent hours trying to connect. The blue wifi light is solid (which means I’m connected to the wifi) but when I click on print to print my job nothing  happens. HELP!!!

Category:
1 REPLY 1

‎07-23-2023 11:38 PM

HP Recommended

Hi @Stacysonnier,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Meanwhile, perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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