HP DeskJet 3630 Not Printing

[tyler-w]

My DeskJet 3630 All in One Printer has given me little to no problems before this. When I press print on a document for example, the paper feeds into the machine, but then very quickly goes through and prints nothing. Sometimes it will print a tiny bit of what I was trying to, but I can't get it to completely work. I have tried resetting it by unplugging it from the power source, but that did nothing. I also tried going online and downloading the diagnostic software and it said it found some issues and fixed them. So, I did a test print from that software and it worked fine. However, I exited out of that and went to print my document and had the exact same problems. Let me know if you have any ideas, thanks.

Edit: I also tried updating the firm ware and it said it worked and the test print it did using the software worked, but I tried doing my own printing after and it didn't work.

[Kumar0307]

@tyler-w, Welcome to the HP Support Community! I’m here to help.

I understand the printer is printing blank pages from the computer.

Are you using the HP Smart app to print?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the copy does not work, perform the steps mentioned in this document -  Printer Prints a Blank Page or Does Not Print Black or Color Ink

Install the printer using the TCP/IP port if the copy works fine:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by printing a wireless test page
5. On the printer's control panel, press the Wireless button and the Information button at the same time.
6. Both a Wireless Network Test Report and a Network Configuration Page print.
7. Type in the 'IP address in Hostname or IP address' box, click next
8. Proceed to the next steps by following the on-screen instructions.
9. Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!