HP DeskJet 3636 Printing Issue

[tyler33]

Hello, I own a DeskJet 3636 printer which has worked great for the time I've had it. However, recently it began to bring blank pages. So far I have changed the ink cartridges and utilized the clean back of page smear and clean printhead features through the HP utility app however it still continues to print blank pages. Additionally, when I attempt to print the align and/or test page the image below is printed instead. The scan feature works but the print and copy features do not. Any help on how to resolve this issue is appreciated!

Thanks, Tyler 

 

[tyler33]

The page that is printed when I try to align or test

[TEJ1602]

@tyler33, Welcome to HP Support Community!

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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