HP DeskJet 3700 all in one series - printing blank pages

[Fi-Bear]

My printer has undergone all the diagnostics and HP Smart app says everything is fine, done all checks and cleaning of print heads and installed full HP print ink cartridges but HP DeskJet 3700 printing blank pages.  All genuine products purchased and located in the UK - only been a problem in last year.  Is it a software related issue?

[Anand_Andy]

Hi @Fi-Bear,

Welcome to the HP Support Community

I understand your HP Deskjet 3700 printer is printing blank pages. I would like to help!

To assist  better-

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Fi-Bear]

Tx for initial response.  But I'd already done all that you suggest.   I cannot even print out any diagnosis report or print quality report - these pages also come out completely blank.   The problem persists regardless of whether I am test printing on the printer itself or trying to print wirelessly from my HP laptop.   The problem has only occurred since updgrading to HP Smart.   I've done everything else suggested including rebooting - it is not a wireless network problem because the printer receives the command and purports to print but the pages come out completely blank.  This is infuriating.  Please advise.  Tx

[Anand_Andy]

@Fi-Bear,

Thank you for your response and I really appreciate your efforts.  I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!