HP DeskJet 3755 won't Print

[im4gltr2]

Just got this printer and install was great.  However, had a problem with driver and corrected that.  Now,  print action is shown in in control panel as printing but the document does not print.  I am so over this.  Any ideas?  Thanks!

[im4gltr2]

I'm a nut!  Destination in the print window was set to an erroneous printer name.  Sorry and thanks!

[Dragon-Fur · Accepted solution]

@im4gltr2 

Welcome to the HP Community Forum.

What you do depends on the underlying cause.

For example - Add these checkpoints to your troubleshooting steps.

If you have not done so,

• If you want something easy that might work, Restart everything, including the router that controls your network
• Check that Windows Updates are current and installed.  For example: If any updates are Pending, Restart the computer to install
• Install the Full Feature Software / full driver printer software
• Restart / Rebuild Print Services
• Check / Correct Temp folder permissions
  
• Check the connection frequency - Printer supports 2.4GHz (not 5GHz)
• Change the connection type to TCP/IP

Finally,

The software / application you are using to open, view, configure, and submit the job to the printer impacts whether / how the content is printed.  Unresolved conflicts generally cause failure before the job is submitted.  If a job does not fail to submit, conflicts / errors can result in the job getting get stuck or failing in the job queue.

=========================

Printer - Full Feature Software - Install

and

HP Scan

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 

=============================

Print Queue / Print Service Reset -

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

Stop Print Services

Remove any files in the print queue folder(s)

Restart the Print Service

Manual Queue Reset

Details…

> > > Windows 10  / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10  < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE:  Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=========================

Printer - Folder Permissions

Note:  If the job makes its way to the queue and quickly disappears, this is worth checking.

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

• Temp folder requires full permissions, including Read / Write, for current user
• Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Example - Temp Folder permissions and Print Services Queue

Print_Services_Print_Spooler_Temp_Folder_Permissions_2

===========================

Change the connection type to TCP/IP -

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR
Control Panel > icon view > Devices and Printers >  Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 3755 All-in-One Printer 

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