HP DeskJet GT 5810, 5820 Printers - 'Incompatible' or 'Ink Cartridges Missing' Error - In New Head

[OMTIWARI]

Install new print head but error show incompatible ink.

i try all but error is same.

[Raj1788]

@OMTIWARI

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Remove the cartridge and check what is the error message.

Meanwhile, follow the below steps.

Step 1: Remove, inspect, and then reseat the printheads

The printer might display an error if the printheads are not correctly installed. Only remove the printhead indicated by the printhead icon  on the printer control panel.

1. Open the exterior door, and then open the printhead access door.

   

2. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

3. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

   

4. Make sure the plugs on top of the printhead have been removed.

   

5. Make sure the tape from the printhead contacts has been removed.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

6. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

   

   • Insert the tri-color printhead into the left slot.

   • Insert the black printhead into the right slot.

7. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   

8. Close the printhead access door.

9. Close the exterior door.

   The priming process should continue.

If the error persists and the printer did not prime, continue to the next step.

Step 2: Reset the printer

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Keep me posted, how it goes!

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Have a great day!

Cheers:)