HP DeskJet GT 5820 Forgot Admin Password I need the Full Reset Instruction

[niky2504]

hi

I need to reset my printer to factory setting including admin username and password as if the product was a new one. Can't connect it to the wifi network and I can't access admin as I forgot the admin username and password.

thanks, 

jesus 

[DavidSMP · Accepted solution]

Hi @niky2504,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the admin password of the printer. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you change your router or ISP?
• Did you try to restore network defaults on the printer?

For now, try these steps:

• Restore network defaults on the printer from this user guide: http://hp.care/2ueA6jW and refer to page 72 on how to do it.
• Now follow all the prescribed steps from this link: http://hp.care/2EC8RC6  (HP DeskJet GT 5820 Printer - Wireless Printer Setup (Windows))
• Now check if the issue gets resolved.
• If the problem continues, I will send a private message to perform a semi full rest on the printer to factory settings and it will fix the issue for you.
• Please check your private message box for a message from me.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 

I hope the unit works great and stays healthy for a long time. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[webMharjun]

Good day! Please help me reset to factory defaults my HP GT5820 printer.. The password for admin was forgotten and i cannot login to the web area because it was locked with admin password.

Hope to hear a positive feedback from you.

Thank you.

[asmita6658]

Thanks for replying. 

Turn off the printer and turn it  back on again. Setup the printer.

Let me know. 

[webMharjun]

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@asmita6658 wrote:

Thanks for replying. 

Turn off the printer and turn it  back on again. Setup the printer.

Let me know. 

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Hi!

I alr perform this but no good. I also perform other button combinations but still I failed. Please help me reset my printer to defaults. And also I cannot connect my printer to wireless router but I am very certain that I input the correct wifi password but still it cannot connect. I have 3 wife routers but all cannot connect.

Hope to hear from you.

Regards,

-Jun-