HP DeskJet Ink Advantage 3835 Error Code OXB93A2C3C

[LimorX]

When turning printer on all lights are blinking and the screen shows "Error Code OXB93A2C3C", can't click anything or access menu, any ideas? thanks so much!!

[Rainbow23]

Hi @LimorX,

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

I see that you are getting 0x error on your HP DeskJet Ink Advantage 3835 All-In-One Printer.

Please follow the steps listed below to reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

You may also check this document link: https://support.hp.com/in-en/document/c06011415 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LimorX]

Thanks so much! Unfortunately that did not resolve the problem, any other ideas? Thank you!!

[sandytechy20]

@LimorX 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers