• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-27-2023 09:57 AM

HP Recommended
Product: 3835
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I have a problem regarding cartridge installation in my HP DeskJet Ink Advantage 3835.

When I install both cartridges, I get an error message saying "Remove and reinstall the indicated cartridge (...)" - and the image underneath the message points to the black-ink cartridge.

The strange thing is - it only occurs when both cartridges are installed at the same time. If I only install black cartridge - it works fine, same goes for the color cartridge - it works if it's installed by itself.

I've already tried solutions such as this one: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/repeatedly-says-remove-and-reinstall-in...

Which means I've already tried cleaning contacts on printer's carriage and the ones on cartridges. I've also restarted the printer several times by unplugging it from the wall socket.

Printer's firmware is also up to date.

I'd really appreciate help with this matter.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.