HP DeskJet Plus 4122 - Paper feed issue

[RichardJCurtis]

Bought this printer new, from new, when printing, with no paper issues, the printer stops on one of the pages, and flashes an orange light (paper feed button). You have to manually push this button, the paper then feeds and the document prints. Its intermittent. The printer is clean and maintained, the paper is also clean clear and straight. The printer pauses for whatever reason, until the button is pressed and it will carry on. Very annoying

[Rainbow23 · Accepted solution]

Hi @RichardJCurtis

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

Please download and install the firmware update on the windows computer connected to the printer from this link

You may also refer to this document to know how to update the firmware from this link

Let me know if this works.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rainbow23]

Hi @RichardJCurtis,

That's great! Happy to hear that.

If you need further assistance, feel free to reach out to us. 

Have a great day ahead!

[RichardJCurtis]

Thanks, unfortunately, it has not resolved the issue, its still doing it.

[Rainbow23]

Hi @RichardJCurtis

Thank you for letting us know.

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a nice day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Have a great day ahead!