HP DeskJet printer error

[donna2652]

I have an HP DeskJet 2652  printer that says error when i'm attempting to print from my windows 11 laptop. I get a message stating unable to find or connect to printer when attempting from my iphone or ipad'. I didnt' have any problems until i had to change my Wifi password, which when I select the printer under wifi to add in the new password i get and incorrect message. my warranty is up this month as well. I welcome any advise or recommendations.

[Raj_05]

Hi @donna2652,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the issue with your HP DeskJet 2652 printer is related to the Wi-Fi password change. Here’s a step-by-step guide to help you resolve it.

Restart Your Devices:

• Printer: Turn off the printer, wait for about 30 seconds, and turn it back on.
• Router: Restart your router to ensure it’s working correctly.
• Computer and Mobile Devices: Restart them as well.

Reconnect Your Printer to Wi-Fi:

Locate the Wireless Setup Button:

• On your HP DeskJet 2652, find the wireless button (usually with a wireless symbol or a globe icon).

Reset Wireless Settings:

• Press and hold the wireless button until the wireless light blinks. This will reset the wireless settings.

Reconfigure Wi-Fi Settings:

• On the printer, navigate to the control panel or settings menu. Use the wireless setup wizard to select your Wi-Fi network and enter the new password.

Update Printer Software:

From Windows 11:

1. Go to Settings > Devices > Printers & scanners.
2. Select your HP DeskJet 2652, and then click Manage.
3. Click Printer properties and ensure the printer’s driver is up to date.

From iPhone/iPad:

1. Ensure the HP Smart app is updated to the latest version.
2. Open the HP Smart app, select your printer, and follow the prompts to reconnect it to Wi-Fi.

Reinstall the Printer:

On Windows 11:

1. Go to Settings > Devices > Printers & scanners.
2. Select the HP DeskJet 2652 and click Remove device.
3. Click Add device to reinstall the printer.

On iPhone/iPad:

1. Go to Settings > Wi-Fi and connect to your network.
2. Open the HP Smart app and follow the steps to add the printer again.

Verify Printer and Network Compatibility:

• Ensure your printer and devices are connected to the same Wi-Fi network.
• Double-check the Wi-Fi password entered on the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support