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‎01-13-2020 08:50 AM

HP Recommended

I have Windows 7 Ultimate.  I changed my HP 61XL Black ink cartridge in my HP Deskjet 2540 on Sunday with another HP 61 XL black cartridge.  I printed the alignment page but nothing in black printed just the colors.  It did the alignment.  I did everything listed in the device services page in the HP toolbox.  Still no black prints.  In the Printing Preferences box I changed to media type to Photo Paper, Best Quality and it printed black.  Changed it back to Plain Paper, Normal Quality and it won’t print black.  No flashing lights either.  The printer is out of warranty so I’m stuck.  Any suggestions? 

2 people had the same question
2 REPLIES 2

‎01-13-2020 09:01 AM

HP Recommended

Hello,

 

please click the link https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-2540-all-in-one-printer-series/5285095...   to access the steps that should resolve the issue .

 

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

 

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎01-13-2020 09:25 AM

HP Recommended

I did everything stated.  The printed the print quality diagnostic page and all that printed was red, blue and yellow.  No black anything printed.

 

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