HP Deskjet 2541 Printer - Wireless or EWS can not maintain a network connection after 4-5 minutes

[ParrFour]

This problems seems to be a known issue as I see others with this out there, but not found a solution. This printer worked fine for 4+ years without issue, and now to use it we have to power it off and on to get it back on the network. When we do that we can get our sent print jobs to print fine. The issue appears to be with the printer wireless interface, not the client computers or our wireless network.

We have set up and relocated the printer wireless connection from our primary wireless network to one and then another older access points (all 2.4 GHz) and they have the same issue. We have upgraded the firmware, reset the printer wireless/EWS (embedded web server) settings and reconfigured the wireless settings and the same issue continues consistently. We have enabled/disabled IPv6, ensured Power Off is disabled (also the default) and many more things and the result is always the same now - power on and the EWS or DHCP or Static IP address will no longer respond to pings after 4-5 minutes, the EWS web interface will go from working/responding to no longer working and also no print jobs can be completed which is what started all this.

You can tell this is a printer issue and not an access point or network issue as when using the EWS to configure the printer it also stops working after 4-5 minutes. This should not happen since you are working directly with the access point on the HP device now and once you reset the configuration the issue continues and your network or client is not even in play at this point. With HP support you can not talk with a human or get any real higher level tech support and chat and virtual can not get into this level of the issue. So here is my last chance before I go and buy another printer - not an HP of course unless I can get a real answer on why their networking interface just drops off the network after 4-5 minutes (measured and verified many times). If anyone has any thoughts or things to try please let me know.

Thanks,

Greg

[Betty0610]

@ParrFour

Welcome to the HP Support Community.

Let's assign a manual IP address for the Printer: 

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!