HP Deskjet 2546B

[brianbe]

Hello, My HP 2546B has served me well for many years. The flashing orange attention light is on and I can't seem to clear it.

I followed this procedure (https://support.hp.com/us-en/document/c03845392)  to a t, and the attention light remains on. I am running Windows 10 but I don't know if it is the 32 bit or 64 bit. I have uninstalled the printer, downloaded the latest driver and to no avail, the light remains on. I have removed the top and bottom panel to look for any debris, but found nothing.

Any suggestions are welcome. Thanks!

[Raj_05]

Hi @brianbe,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The flashing orange attention light on your HP 2546B printer typically indicates an issue that needs to be addressed. Since you've already tried uninstalling and reinstalling the printer driver and checked for debris, there are a few more troubleshooting steps you can try.

• Restart Printer: Sometimes, simply restarting the printer can resolve temporary issues. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on.
• Check Ink Cartridges: Ensure that all ink cartridges are properly installed and have sufficient ink levels. If any cartridge is low on ink or improperly installed, it can trigger the attention light.
• Check Paper Jam: Even if you haven't found debris, there might be a paper jam that isn't immediately visible. Carefully inspect the printer's paper path, including the input and output trays, for any stuck paper. Use a flashlight if necessary.
• Reset Printer: Resetting the printer to its factory settings might help resolve the issue. Refer to your printer's manual for instructions on how to perform a factory reset.
• Firmware Update: Check if there's a firmware update available for your printer. Sometimes, outdated firmware can cause various issues. You can usually find firmware updates on the HP support website.
• Hardware Issue: If none of the above steps resolve the problem, it's possible that there's a hardware issue with the printer itself. 

Regarding determining whether your Windows 10 is 32-bit or 64-bit, here's how you can check:

• Right-click on the Start button and select "System."
• In the System window that opens, look for the "System type" information. It will indicate whether your system is running a 32-bit or 64-bit version of Windows.

Once you determine your Windows architecture, you can ensure you're downloading and installing the correct printer driver from the HP website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support