HP Deskjet 2624 - shows ink, but does not print

[netrate]

I have BLACK ink according to the cartridge levels and color as well. When I print, the black does not show up at all, but the color does. I have tried the HP diagnostic and cleaning, but nothing seems to work. Most of my printing is done in B&W, so the color is useless for me right now.

I have tried soaking the ink cartridge in warm water, but this did not work. The black level still reads about 15%, but nothing prints.

How can I fix this?

[TEJ1602]

@netrate, Welcome to HP Support Community!

If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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