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‎12-01-2020 04:05 AM

HP Recommended
Product: HO Deskjet 2633

I can make copies in colour but not print in colour.  Am using HP Smart but cannot see where to ensure that printing is in colour.

Category:
2 REPLIES 2

‎12-09-2020 06:42 AM

HP Recommended

@PatHase, Welcome to HP Support Community!

 

This could be an issue with the installed drivers or settings. To be able to assist you better, I'd like to know the following-

  • Are you using a mobile device or a computer to print from?
  • If it is a computer, what is the Operating System installed on the computer?
  • If it is a mobile device, is it an android or iOS?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎12-09-2020 07:15 AM

HP Recommended

Thanks for replying - since posting my query I have solved it by using eprint + Jet advantage which seems to have solved the problem.  I am  printing from an HP computer with windows10.

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