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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rohit2605
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HP Deskjet 2700 , Bought Yesterday . It has connectivity issues with wireless and Smart App

HP Recommended
Deskjet 2700 All in one printer
Microsoft Windows 10 (64-bit)

I bought a HP Deskjet printer 2710 from Argos online. Since Yesterday I am trying to configure it to wireless and it is not connecting to my wireless services.

1. I am using HP smart app from laptop and it does not connect to the wireless.

2. I am trying to use it through mobile App (HP Smart Print). It again does not help me to connect to wireless.

3. Few time later it is printer me a page saying , you printer is offline . Every thing on the page says offline or issues with connectivity for printer.

 

I don't know how will I get assistance from HP support or is there a way to return/replace it to HP .

 Serial Number of Product - [Personal Information Removed]

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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HP Recommended

@Rohit2605

 

Welcome to the HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

  1. On the printer's control panel, press the Wireless button and the Information button at the same time.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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