HP Deskjet 2710 not working only lights on controls

[Jm0002]

 how to troubleshoot? Cant do a thing with my printer hp deskjet 2710. Need help to understand how to fix this error. Many thanks!

[Irfan_06]

Hi @Jm0002,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has blinking lights on the control panel.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Jm0002]

Methods did not fix the printer. Still havinh the same issue

[Irfan_06]

Hi @Jm0002,

I am sorry for the delayed response and also to hear that the above steps did not help much.

Request you to follow the steps from the below image to perform a factory default.

Please click “Accepted Solution” on the public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support