HP Deskjet 3000 J310 won't print black ink

[WeekendGardner]

I haven't used this printer in quite a while. Was planning to give it to my son but wanted to be sure it was working. I downloaded the software and got it set up via BT/wireless connection and all is good EXCEPT it will not print black ink. I know the cartridge has ink because it's all over my hands. Both cartridges are genuine HP and there are no errors. I've tried cleaning the heads and all the usual stuff. No luck. Any suggestions?

[sandytechy20]

@WeekendGardner

Welcome to the HP support community.

Clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

   • Clean sheets of paper

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

   Figure : Open the cartridge access door

   

4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

   Figure : Remove the cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

5. Place the cartridge on a piece of paper with the ink nozzles facing up.

6. Lightly moisten a clean, foam-rubber swab with distilled water.

7. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle

8. 1. 

      Nozzle plate - DO NOT CLEAN

   2. Area surrounding ink nozzle - Do clean

   3. Cartridge contacts - Do clean

9. Let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

10. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    • The tri-color cartridge () goes in the slot on the left

    • The black cartridge () goes in the slot on the right

    Figure : Insert the cartridge into its slot

    

11. Push the cartridge forward into its slot until it snaps into place.

    Figure : Snap the cartridge into place

    

12. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

13. Close the cartridge access door.

    Figure : Close the cartridge access door

    

14. Try printing again.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.