HP Deskjet 3050 won't connect to WiFi

[TimG45ACP]

I updated my modem/router and now my Deskjet 3050 will not connect to the wireless.  I've made multiple attempts at using the WPS to connect (both PIN and pushbutton methods), including a reset of the printer (unplug & wait, Ok-wireless-cancel). I've tried using HP Smart (no printers connected, can't find any connected printers).  Neither phone nor tablet (both Android) can connect using HP Smart.

It was working prior to the modem/router update and the 2.4Ghz node is working (both phone and tablet connect with no issues).

[Nal_NR]

Hi @TimG45ACP,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

Kindly try the steps from this document and see how it goes.

Update the firmware update

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TimG45ACP]

Tried all of those things in the document to no avail.

There doesn't appear to be a firmware update.

[Nal_NR]

Hi @TimG45ACP,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!