HP Deskjet 3055a not printing but it does 'printing ' and the progress bar scrolls to suggest it is

[Sean935]

My HP Deskjet 3055a has a new fault.  It is not printing but instead it displays 'printing ' and the progress bar scrolls as if it is about to print.  However, there is no noise to suggest that the printer is about to feed the paper.  This display just stays on the screen and it no error message is returned.  I can cancel print jobs from the printer menu.    I get exactly the same response when I try to make a copy as opposed to printing from the computer.

I have:

• checked for paper jams.
• cleared all print jobs .
• unpluged the printer .
• updated the driver software.
• used the tools menu on the printer to clear any paper jams.
• reset the wireless connection to default.

Please could you suggest possible fixes?

Please could you inform me how to complete an advanced reset to return the printer to factory defaults.

Many thanks

Sean

[Raj1788]

@Sean935

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that the printer is trying to print and the printer is not picking up the paper, need not worry I'll be glad to help you.

Appreciate all your efforts in troubleshooting to get the issue resolved.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine or are you facing the same issue while copying?

Solution one: Perform a reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the All-in-One

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Follow these steps to print a self-test report:

1. Load plain white paper in the input tray.

2. On the product control panel, press Setup (). The Setup menu displays.

3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

• If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the self-test report does not print, Click on this link: https://hp.care/2qT4BYn for further troubleshooting steps.

Keep me posted how it goes.

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Sean935]

The test page does not print.  I followed all of the instructions at the link and the test page still does not print.

[DavidSMP]

@Sean935,

I have reviewed this post comprehensively. Thanks for the update. It is terrific to hear from you again. your time and efforts are appreciated. You've done amazingly well by displaying great technical knowledge, infinite patience and an immaculate attitude to try and resolve the issue. Kudos to you for that. 🙂

As @Raj1788 is out for the day, I am taking over from here. Let me keep you posted that it is evident that the printer has a hardware issue as it does not even copy directly from the printer.

Please contact HP phone support to get the printer replaced as it is faulty. I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!