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‎04-10-2016 04:18 AM

HP Recommended
Product: HP Deskjet 3520 e-All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have tried to fit a black 364 cartridge into this printer. The black 364XL fits perfectly but the ordinary 364 cartridge seems to be too narrow to fit.

 

Am I being stupid? Is there a technique for fitting the 364 cartridge?

 

Help please.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2016 09:20 AM

HP Recommended

The regular black cartridge needs to be installed in the center of the space, with equal space on each side.

 

Image: Example of the updated black XL cartridge installation with space on both sides.

 

Also, make sure you are using the 364 Black cartridge (with the Pentagon symbol) rather than the 364 Photo (with the bowtie or butterfly symbol).  The pictures below show the 564 cartridge, but the same applies to the 364. 

 

 

The 364 Black cartridge has a pentagon on the cartridge but a circle on the box....  The Photo cartridge has a bow tie on the cartridge and a camera on the box.  

 



Figure : Photo ink cartridge with camera logo

Image: Photo ink cartridge with camera logo


Figure : Black ink cartridge

Image: Black ink cartridge
 

Black and Photo cartridges also have different label icons:





Figure : Photo ink cartridge

Image: Photo ink cartridge                  


Figure : Black ink cartridge

Image: Black ink cartridge       

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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4 REPLIES 4

‎04-10-2016 09:20 AM

HP Recommended

The regular black cartridge needs to be installed in the center of the space, with equal space on each side.

 

Image: Example of the updated black XL cartridge installation with space on both sides.

 

Also, make sure you are using the 364 Black cartridge (with the Pentagon symbol) rather than the 364 Photo (with the bowtie or butterfly symbol).  The pictures below show the 564 cartridge, but the same applies to the 364. 

 

 

The 364 Black cartridge has a pentagon on the cartridge but a circle on the box....  The Photo cartridge has a bow tie on the cartridge and a camera on the box.  

 



Figure : Photo ink cartridge with camera logo

Image: Photo ink cartridge with camera logo


Figure : Black ink cartridge

Image: Black ink cartridge
 

Black and Photo cartridges also have different label icons:





Figure : Photo ink cartridge

Image: Photo ink cartridge                  


Figure : Black ink cartridge

Image: Black ink cartridge       

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎04-10-2016 10:47 AM

HP Recommended

Thank you very much for your help!

Was this reply helpful? Yes No

‎06-27-2017 06:44 AM

HP Recommended

Hi,

 

You mention not to use Photo Black. Is there any specific reason for that? Is it not supported by 3520 ?

 

Kind regards

 

Was this reply helpful? Yes No

‎06-27-2017 09:03 AM

HP Recommended
@bchhabra wrote:

Hi, You mention not to use Photo Black. Is there any specific reason for that? Is it not supported by 3520 ? [snip]

The Deskjet 3520 does not support Photo Black.  The Photo Black cartridge is only used in printers that have five cartridges.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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