HP Deskjet 3520 alignment problem

[vs1101]

My printer had been working fine but recently I encountered a paper jam message when attempting to print a document. I cleared the jammed paper but to my surprise found a cardboard puzzle piece with the jammed paper! Most likely, this was done by my little grandson who used the room above the paper to store his puzzle piece that had been dragged in with the paper when I used the printer!

The printer has not printed properly with missing and fading text at every print attempt.  Despite many  attempts to clean the heads & cartridges both through software and manually, the alignment failure message persists.  The cartridges in use are genuine hp and ink levels are fine.

Any suggestions to what has gone wrong and how to fix it will be greatly appreciated.

[Echo_Lake]

@vs1101

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are not able to print due to a paper jam error.
Please follow the steps given below

• Step 1: Restart the printer.
• Step 2: Make sure the printer rests on a flat surface. 
• Step 3: Clear the paper jam from the printer. 
• Step 4: Check to see if the cleanout door is warped.
• Step 5: Check the carriage path for obstructions. 
• Step 6: Check the paper tray.
  Click here: https://support.hp.com/in-en/document/c03258367 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[vs1101]

Hi - there is no paper jammed and it is all clear but the printing is faded and missing lines/words. Have tried to align the print heads several times through printer option but fails each time!

[Echo_Lake]

@vs1101

Thank you for posting back.

Have you tried the above troubleshooting steps? 

[vs1101]

Yes, have tried the steps you have recommended but the printer alignment failure persists! Thanks for your help anyway.

[Echo_Lake]

@vs1101

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. This sounds like a hardware related issue with the printer. 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!