HP Deskjet 3520 does not print black after cartridge change

[Estraban]

After I changed my black ink cartridge my printer will not print black. I used a genuine HP ink cartridge. To make sure the problem was not with the the bought ink, I changed all four cartridges (again genuine HP products) and the problem still remains.

I went through every troubleshooting I could find, including the web-agent and the "doctor".

Both PC software and the printer itself are showing a full ink status on all cartridges, just as expected.

[A_Gayathri]

Hi @Estraban,

I understand you are facing an issue with your HP Deskjet 3520 does not print black after cartridge change, but won't print in color (Mac) printer quality issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

follow the troubleshooting steps - HP Deskjet 3520 Printers - Black Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Estraban]

Thanks for your reply and recommandation. Sadly there is no change in the prints.

[A_Gayathri]

@Estraban,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!