HP Deskjet 3520 e-All-in-One prints but ink carriage does not go to access area

[vnardo]

I own HP Deskjet 3520 e-All-in-One Printer and is able to print but ink carriage does not go to access area when I try to replace the ink cartridge. There is no paper jam. I have tried to troubleshoot it by turning it on and off and does not solve the issue.  How can I have the ink carriage slide to the access area so I can replace my cartridge? 

[The_Fossette]

@vnardo,

Welcome to the HP Support Community!

I recommend you follow the below steps and check if it helps.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, follow the steps in the below video.

https://www.youtube.com/watch?v=Y-BWdfsnQbU&feature=youtu.be

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!