HP Deskjet 3630 suddenly stopped printing and showing empty cartridges when full.

[Skippie]

Hi,

I had just finished printing a page and was about to print another when the printer stopped and was showing empty printer cartridges on the display when I have just  fitted 2 XL ones.

Also, there is a small envelope symbol flashing with an ink sign !

I have tried everything from a reset to cleaning the cartridge contacts but with no success.

The printer will not respond to any of the buttons by the display.

Any help gratefully received.

Thanks, Skippie.

[Kumar0307]

Hi @Skippie

Welcome to the HP Support Community. I'd be happy to assist you.

Are you using regular HP ink cartridges or HP Instant Ink cartridges?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, perform step 3 from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Skippie]

Hi KUMARO 307,

Thanks very much for coming back to me about my printer problem.

I have tried resetting the printer more times than I can remember to no effect !

The printer is acting like a crashed computer with no buttons / actions working at all.

I have taken the cartridges out a few times and cleaned them, again, to no effect.

I am so frustrated as this has been a superb printer.

I have tried HP Doctor to update the Firmware put the update fails.

I am now using instant ink.

Any other ideas gratefully received.

Thanks,

Skippie.

[Kumar0307]

@Skippie

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for further assistance.

[Skippie]

Hi Kumar 0307,

Thanks for all your help but I have sorted the problem by buying anothewr printer.

Thanks again,

Skippie.

[Kumar0307]

@Skippie

Feel free to contact us with any concerns related to HP products.

Happy to help!