HP Deskjet 3632 only printing in black and white

[Caliamble]

I am a macbook pro owner.

My new printer prints colour when using test pages

but

only prints in greyscale when printing from Excel,Word, or webpages

This appears to be a common problem from the list on the site

But I cannot see an answer in the help section of your site

[Garry_C]

Hi,

Thank you for contacting HP.

So as I get the Test pages from the printer prints fine, however not from the macOS.

Does this happen with only the 3 applications Word / Excel/ Webpages?

Have you tried printing PDF documents and checked?

How is the printer connected? USB or Wi Fi?

Please try the steps below :- 

On the macOS at the top right of the screen, there will be a Wireless Signal Icon (if connected to network). 

Click on the icon and in the drop down, select the printer's name.

Then try to print and check.

If the issue remains then click on the Small Gray circle on the top left corner of the mac Desktop Home Screen,

go to System Preferences >

Then go to Printers and Scanners >

The added printers list will be displayed.

Select the printer Hp Deskjet 3630, and delete it.

Then ReAdd the printer.

Try printing from this new printer icon added and check the results.

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Although I am an HP employee, I am speaking for myself and not for HP.

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