HP Deskjet 3635 Ink Alert Light Blinking

[TheMangoSmoothy]

I've recently replaced ink of my printer. After replacing and aligning, the ink alert light is blinking and the indicator level for one of the ink(tri-colour) is blinking empty. May I know what should I do if this happens?

Thank you.

[Jay_G24]

Hi @TheMangoSmoothy

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -Error Indicates Faulty Ink Cartridge

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[TheMangoSmoothy]

Hi,

I have tried the solution you have suggested and it shows the same problem. What should I do next?

Thank you.

[Jay_G24]

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

Keep me posted!
 

[TheMangoSmoothy]

Hi,

When I removed the black colored ink, the indicator level for the colored ink is blinking and empty. I've tried printing with colored ink but it won't seem to print. When I removed the colored ink and re installed the black ink, the indicator for colored shows empty while the black is full and blinking and the ink indicator will stop blinking but is turned on.

I tried printing through network connection but it does not seem to print. I tried printing via USB and I was able to print.

Thank you

[Jay_G24]

So you are able to pint with black cartridge and not with the color.

Seems like a detective ink cartridge,I'd suggest you Contact HP in your region for further assistance.