HP Deskjet 3639 forgotten EWS password

[Luca100]

HP Deskjet 3639 forgotten EWS password.

Can anyone send me the correct procedure for reset EWS? I've asked 3 times,

thanks

[A_Gayathri]

Hi @Luca100,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Deskjet 3639 forgotten EWS password. Not to worry I will help you to get a resolution to resolve the issue.

I did some research on this and came across several steps that could help us to reset the EWS page password:

• Restore the network defaults on the printer as shown below:

The password access requirement is turned OFF.

Username default is ADMIN.

Password is BLANK.

If the above steps do not work then you may try the following steps:

1. Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page,  and then press Enter.
   NOTE:  From the printer control panel, press the Wireless button and the Information button (i) together to print the network configuration page. This page contains the IP address.
2. Click the Security tab, and under General Security, set the local administrator password.
   1. Keep the username default as admin.
   2. Type the New Password and Verify Password.
   3. Navigate to the bottom of the page and click Apply.

Use these credentials the next time you Log In to the EWS.

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Luca100]

It doesn't go. I've tried several times but always ask password and the procedure reset only network conf not ews password 😞 

[A_Gayathri]

Hi @Luca100,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Luca100]

Insufficient privilege in link. No private messagge for the moment 

[Luca100]

Can you resend the private messagge? 

[A_Gayathri]

Hi @Luca100,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Luca100]

Same errore cannot view private messagges. No permission with link and no envelope or other