HP Deskjet 3700 only printing heading, no body text when printing from PC with Windows 11.

[Beth159]

HP Deskjet 3700 only printing heading, no body text when printing from PC with Windows 11. Working fine when printing from phone. HP Smart app is not installing on Windows 11. Already tried to install latest version of drivers available on HP website.

I have just spent 1 hr 36 min on the phone with Telstra Platinum and the issue is not fixed. I first noticed the issue on around 10/3/23 - up to that point I had no issues printing from my laptop. To print off 2 recent documents I had to email myself so I could print from my phone. Can you please offer simple advice that a luddite can follow to fix the problem.

[Nal_NR]

Hi @Beth159,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

Have you tried using new ink cartridges?

Are you using HP genuine ink cartridges?

Meanwhile, Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for issues with the ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.

Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.

Check the ink levels and replace any low or empty cartridges.

NOTE:

The printer features a 'backup mode' that enables printing with one cartridge. Remove the low or empty cartridge to continue printing if a replacement is not available. Depending on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.

Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.

If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP limited warranty information.

Click here for the remaining steps:

Hope this helps! Keep me posted for further assistance.
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