HP Deskjet 3772 will not print! I always use my samsung tablet to print.

[LeeArt]

Any time I need to print something it turns into an all day or multi day issue trying to get it to do it's job.

I don't know what other information to give and it's awful that HP will not help me. 

In the past I've gotten messages from the printer saying it's not connected to wifi but there are no instructions on how to connect it to wifi! Everything I've tried to get it to connect to wifi doesn't work.

I am trying to print using the "Direct" wireless wifi signal from the printer itself. Yesterday I got 2 pages to print but I only need one more to print and no matter what I do IT WILL NOT print again. 

I've been reading about others who hate HP and it has to do with their Printer ink subscription that they are really scamming people. I subscribe to that too but I have plenty of ink so I should be fine to print!

[Sneha_01]

Hi @LeeArt,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a frustrating situation with your HP Deskjet 3772 printer. Let's try to troubleshoot the issue with printing and the Wi-Fi connection:

Wi-Fi Connection:

• Ensure that the Wi-Fi network you're trying to connect your printer to is working properly and that the signal is strong.
• On your Samsung tablet, go to the Wi-Fi settings and make sure that you're connected to the same Wi-Fi network that your HP Deskjet 3772 printer is connected to.
• Check the printer's Wi-Fi settings. You might need to access the printer's control panel menu to navigate to the Wi-Fi setup option. Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Printer Status:

• Check the status lights on your HP Deskjet 3772 printer. If there are any error lights or messages displayed, refer to the printer's manual to troubleshoot and resolve the issue indicated.

Printer Software:

• Ensure that you have the latest version of the HP Smart app installed on your Samsung tablet. The HP Smart app allows you to manage your printer, print documents, and troubleshoot printing issues.
• Open the HP Smart app on your tablet and ensure that your HP Deskjet 3772 printer is selected as the active printer.

Printer Ink Subscription:

• While printer ink subscription services can offer convenience, it's essential to ensure that your printer is not being affected by any issues related to the subscription service. Check your subscription account to verify that everything is in order and that your printer has the necessary ink cartridges installed.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[LeeArt]

Hi, how do I connect the printer to the wifi? I've tried this for a year now with no luck. I've printed out instructions to connect it to wifi and none of those steps work.

When I go to the HP Smart app it takes me through an endless loop of telling me I need to connect it to wifi and then the instructions on the app do absolutely nothing.

[LeeArt]

When I use the HP Smart app to try to connect to wifi this is what it tells me, see the attached screenshot: