HP Deskjet 4158e - Do Not Purchase

[WonderJen76]

I was a faithful HP customer, but my last 2 printers have left me very disappointed. My last printer before the most recent did not print on anything but regular paper, so I opted to upgrade. I purchased the Deskjet 4158e and realize it was priced low for a reason as it is the WORST printer I have ever owned. I do not print very often, but the few times I have, this printer has had nothing but issues. I contacted support once, they had to send me a new black cartridge. Color has never been an issue, but the black ink does not print. I clean them and realign and its always the same issue. I've had this maybe 3 years and it is going in the trash and unfortunately, I am not sure I will buy another HP after this. I am partly to blame as I should have stayed more on top of everything while under warranty, but I really did not expect the issues from an HP product.

[zoey7886]

@WonderJen76, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Deskjet 4158e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To help me look into this properly, could you please share the previous case ID(s) via private message? I'll review the details and do my best to ensure we get the correct power plug to you as soon as possible. 

Looking forward to your response so we can get this resolved.     

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,