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‎04-01-2016 01:45 PM

HP Recommended

I am trying to install my printer to my laptop with the usb cord and when I try to install it, I get the error message that it is not compatible with Windows 10.  Don't know how to fix this problem or if my printer is just too old for me to do anything.  Please help!!!

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Accepted Solutions

‎04-01-2016 02:26 PM

HP Recommended

You need to use the built-in Windows 10 basic driver.

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3 REPLIES 3

‎04-01-2016 02:26 PM

HP Recommended

You need to use the built-in Windows 10 basic driver.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎04-01-2016 02:41 PM

HP Recommended

Hi,

 

The printer is too old. Please download and run the following tool:

 

    http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

 

Hope it will find a suitable driver for you to print under Windows 10.

 

Regards.

BH
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‎04-01-2016 05:17 PM

HP Recommended
Thank you I will try that
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