HP Deskjet 6940 – just changed black cartridge. Will not print!Cartridge does not seem to seat prope

[FTMahon]

HP Deskjet 6940 – just changed black cartridge. Will not print!

Cartridge does not seem to seat properly

[sandytechy20]

@FTMahon

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 6940 Printer. I understand that it does not print in  black and you have already done some preliminary troubleshooting.

Check your printer settings.

Print a diagnostic page.

Print and evaluate a diagnostic page to see if the cartridges or the printer is causing the problem.

1. Make sure the printer is on and loaded with unused, plain, white paper.

2. Press and hold the Power button and then press the Cancel button. Release both buttons. The diagnostic page prints.

Check ink levels.

Clean the print cartridges automatically.

1. Make sure the printer is on and connected to the computer.

2. Click Start.

3. Click Settings.

4. Click Printers and Faxes.

5. Right-click on the name of your printer and then select Printing Preferences.

6. Click the Services tab and then click Service this Device.

7. The printer Toolbox displays. On the Device Services tab, click Clean the Print Cartridge(s).

   Figure : Click Clean the Print Cartridge(s)

   

8. Click Clean, and then follow the onscreen instructions.

Click here and refer the document to perform the above steps.

You can also refer this article to know how to replace the cartridge.

Let me know if that works.

Cheers.

[FTMahon]

Color cartridge seats easily, black does not. the old (empty) cartridge will not seat as well

[sandytechy20]

@FTMahon

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.

[FTMahon]

Thanks for your effort.  Somehow it just seated properly and is printing. 

No problems until I need to replace the next one?!  Thanks again,  Frank

[sandytechy20]

@FTMahon

Thanks for the response.

Good to know issue is resolved .

Feel free to contact us in feature if you need any assistance.

If you feel I have answered your question and concerns,

please mark this post as a "Accept as Solutions".

Kudos would also be appreciated.

Cheers.