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‎07-02-2020 01:23 PM - edited ‎07-02-2020 04:24 PM

HP Recommended
Product: HP Deskjet 6940
Operating System: Microsoft Windows 8.1 (32-bit)

The HP Deskjet 6940 is printing the Test Page (pushing ON button + X), ink is new and OK, no paper is stuck in the printer, only the "ON" light is on... but printer is not printing. In the computer when I try to print it prompts:  "Printer is in error state" ???? When I try to install a new printer / driver, the computer can't find the connected HP Deskjet 6940 printer ??? Changed / replaced the USB cable too...

1 REPLY 1

‎07-05-2020 06:41 PM

HP Recommended

@pataj

 

Welcome to the HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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