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‎12-27-2018 12:07 PM

HP Recommended
Product: HP Deskjet 6940

HP Deskjet 6940 will no longer print in color after Mac OS  10;13:4 was installed.

1 REPLY 1

‎12-28-2018 08:40 AM

HP Recommended

@GeneC2

 

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries. 

I got to know from your post that the printer is not printing color and I'll be glad to help you out. However, for an accurate solution, I would need more details:

How is the printer connected, USB or Ethernet?

Could you also print a diagnostic test page and let me know if it has color in it. In order to print the report:

1.) Press and hold the Power button.

2.) While holding the Power button, press the Cancel (X) button, and then release both buttons.

 

Senan6806


I am an HP Employee

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